Returns & Exchanges
At Arlo, we stand by the quality of our premium electronics and offer a 30-day window for returns on all devices in their original condition. We aim to ensure your complete satisfaction with every purchase through a streamlined and transparent resolution process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Prepare the Package
Place the device in its original packaging including all accessories, manuals, and cables to ensure a full refund.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Quality Inspection & Refund
Once our technicians verify the item's condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing